Frequently Asked Questions
Here's a list of responses to questions we get on the regular.
Services & Expertise
What do you actually do?
We provide high-level technical support and strategic optimization for Shopify Plus stores.
Taylor is our Lead Developer, specializing in bespoke theme engineering and custom functionality built directly into your code abd not just another app.
Kendra is our Operations & UX Strategist, identifying friction points in your customer journey and backend workflows to ensure your business scales efficiently.
What are some examples of your services?
We handle everything from full-store builds and custom theme development to complex backend logic. This includes checkout extensibility, speed optimization (Core Web Vitals), technical SEO, and data-heavy platform migrations.
Do you work with other agencies?
Yes. We often act as a specialized technical arm for marketing, SEO, and creative agencies. While we aren't looking for full-time roles, we provide white-label development and high-level support for in-house teams that are overloaded or stuck on complex problems.
Process & Access
How do we get started?
Our process goes from "Conversation to Contract." We start with a discovery call so you can see the people you’re trusting with your store. From there, we'll discuss the best steps forward.
How do you handle store access?
We will never ask for your username or password. We use Shopify’s official Collaborator Access, which allows you to grant specific permissions and maintain total security over your sensitive data. Collaborators cannot see your payment or credit card information.
Will you work on my "live" site?
Rarely. To ensure your customers never see a broken page, we typically work on a theme copy or a development environment. Once the work is tested and you’ve approved the video walkthrough or live review, we deploy the updates to your live store
Pricing & Payments
Pricing & Payments
How much do you charge?
Every project is unique, so we move away from hourly billing to provide flat-rate, value-based pricing. This ensures our goals are aligned: you get a fixed cost and a high-quality result, rather than a mounting hourly bill. Most of our custom project work starts at a minimum of $1,800.
How do you handle payments?
We use Wave Apps for direct invoicing (ACH, Credit Card, or check)Your invoice will come from The Pages Media.
Do you outsource the work?
We act as the technical leads and strategists for every project we take on. To ensure we can scale to meet your deadlines and provide deep expertise in every area, we pull from the ShopDev Alliance a private, vetted community of the world’s leading Shopify developers that Taylor founded and operates.
This allows us to bring in the best-suited experts for specific tasks while we maintain total oversight of the architecture, communication, and final quality of your store.