Frequently Asked Questions

Here's a list of responses to questions we get on the regular.

If you don't see the answer to your question here - give us a shout and we'll do our best to answer thoroughly.

What do you even do?

Great question! Taylor is a web developer, which means that he works with web technologies to build websites.

Specifically right now, Taylor works with Shopify store owners with customizations to their themes, getting help with improving broken user experience (UX) issues, or optimizing for speed/improving Core Web Vitals.

Basically, Taylor writes code in order to give websites desired functionality or design. In some instances on Shopify, this is just building in controls to existing sections to make it easier for founders, marketers, or other less technical staff to update the website.

Kendra is a UX Consultant and provides audits and research-based guidance to fix what is broken on websites. 

In short, Kendra reviews websites for problems that make it hard for your customers to use your website. By identifying problem areas on the website, Kendra is able to provide guidance on how to resolve these issues either with further development or many times with things the merchant themselves can resolve without having to enlist a developer.

Can you give some examples of your services?

Sure can! We help folks out with:

  • Full-store builds
  • Custom theme development
    • Custom dynamic theme sections
    • Add price or text to a collection or product page
    • Change the layout of a collection or product page
    • Add functionality to a theme, like cart notes
    • Customize an app widget, like Bold Subscriptions, to match branding of site
  • Speed optimization / Core Web Vitals improvements
  • Update settings for language or shipping difficulties
  • UX audits and implementation

Those are just a few examples and we would be happy to hop on a phone or video call in order to discuss whether or not your store's needs are something we can help with.

What does your process look like?

We like to say that our process to start jobs is to go from conversation to contract. In general, everything starts with that first phone/video call. What you'll often hear called a "discovery" or "initial consult" call.

We prefer to do these by video whenever possible. Don't worry, you don't have to turn on your camera too. We just find it's easier for folks who are going to be trusting us with their website to actually get to see our faces. We'll talk about what your needs are for this specific project and your business, so we can make proper recommendations.

After the call, we will request collaborator access to your store. You'll approve only the permissions you feel comfortable with, so we can scope out the rest of your Shopify store and provide a more accurate estimate. Finally, we'll send you a proposal for costs in which we'll have the scope of work detailed out to ensure we're both on the same page.

If everything looks good, we'll make a copy of your main theme and work out of a backup. It is a rare instance we would work on a live theme to ensure nothing is "broken" during development.

After all the work is done, we'll hop on a call so we can review or we'll ask you to watch a video walkthrough to make sure everything is done correctly. Then you'll publish the draft site with the updated revisions or we'll deploy the updates as appropriate.

How much do you charge?

The not so great answer is it depends.

Different jobs require different solutions. We used to just throw out an hourly figure, but this isn't the best way to do business (for us or for you). Billing solely by the hour means we're rewarded for taking longer and you'll also likely assume the job will take much longer and be more costly than the actual number of hours necessary.

Here's what we can tell you without knowing about your specific project, your budget should be at least $1,000.

Small projects can be less than this, but on average this is what most customization work looks like.

How do you get paid?

It depends on how our business relationship started. We work with merchants through the Shopify Experts Marketplace, Upwork, and Storetasker along with other organic sources.

If our work started through a platform, then payment terms are bound through that service. If not, we use Wave Apps to invoice directly.

You'll receive an email with the PDF invoice that is linked to the ability to pay by credit card or even ACH.

We've got some folks that write checks, and that's ok too!

I just got an invoice from The Pages Media, LLC. Is that you?

Yes, that's us! We created an official business, registered in the state of Ohio, and acquired an EIN at the direction of our tax guy (his name is Doug and he is pretty cool if you ever need a CPA).

Is it really safe to send you money online?

We completely understand how difficult it can be to hire a freelancer - that's why Taylor wrote a post about it.

If you're not very comfortable with billing directly, chat with me about options to have funds placed in escrow through one of the platforms we work with, like Upwork or Storetasker.

Do you need the username and password to my Shopify store?

NO! Please do not EVER give out that information.

Any Shopify Partner or Expert will request access to your store via collaborator access. This is a standard in the Shopify world and anyone who requests this or a staff account is either a bad actor or not familiar enough with Shopify.

When collaborator access is requested, you sign off on specific permissions so we're not able to access parts of your store that we do not need. 

Here's a link to Shopify's docs on that.

If I approve collaborator access to my store, can you see my credit card information?

No. Collaborators do not have access to merchant's payment details.

Do you outsource your work?

We only take on projects that we can handle personally unless the scope of work or timeframe necessary is not doable for us and we have discussed this ahead of time. 

This means that if we cannot complete the work in the timeframe requested, and it is not an option to schedule out, then we'll talk to you about bringing in some additional help in order to meet your deadline, provide a referral, or try to help point you in the right direction.

In total transparency, there have been instances though where, due to life circumstances, something has come up and in order to hit a deadline we have outsourced a piece of a project.

In the past, we've used developers from different countries because the labor was cheap. However, we do not do this anymore because in our experience the quality was not there and we ended up paying for work we had to re-do anyways. 

At present, when we do have to get extra help to get a project to the finish line, we utilize other freelancers who bill similar to our rates and are located in North America and the UK so that we can ensure quality stays high.

We're an agency and we need a Shopify developer. Can you help?

Yes! We work with several agencies for white label development services.

We're not considering any full-time roles at this time and we are happy to be a member of a team or provide support in areas where the in-house developer may be stuck or just already too overloaded with work. 

What sort of tech or equipment do you use?

We created a Uses page just for this! You can check that out here.